Why Choose Optum?
We will only provide a plumbing or heating system design that we know will meet your brief and your expectations, and hopefully exceed them.
If we think a system won’t comply or meet your expectations, we’ll tell you at the beginning. We won’t sell you a system just for profit. We want our customers to be happy and to recommend our products and services.
We know what works for our area. We source quality products from leading manufacturers, who give us unrivalled backup when needed – so if there are any issues, they are fixed. You can have confidence that if there are any problems, you will be supported.
Our design and systems may cost more upfront, but they will achieve your brief. As the saying goes ‘if you thought hiring a professional was expensive, wait until you use an amateur’!
- 8 POINT GUARANTEE
- HEALTHY AND SAFETY STANDARDS
- TERMS OF TRADE
- HOURLY RATES
The Optum ‘8 Point Guarantee’
1. Three-Year Guarantee On Workmanship – We’re so confident in the skills of our plumbers, we offer a 3-year guarantee on the quality of our workmanship, in conjunction with the 12-month Master Plumbers workmanship guarantee.
2. Quality Materials – We source the best quality materials and resources that are suited to your project.
3. Communication – Ongoing communication is a big part of our commitment to you. You’ll be kept involved and informed at all stages of your project.
4. Costing Changes – If you alter the design during construction, we will keep you up to date with any savings or additional costs incurred, so there will be no nasty surprises when your bill arrives.
5. Accessible And Helpful – We are committed to ensuring you’re happy with your plumbing project at every stage – we will be available to answer any queries and assist you in decision-making.
6. Quality Staff Members – We employ top-notch staff, so you can be comfortable having them in your home. All our tradesmen are background checked.
7. Clean And Tidy – No-one likes to be left with a mess. We guarantee we will leave your home or site clean and tidy when we have finished your job.
8. Post Install – Service and maintenance plans will ensure your investment is well taken care of.