You guys are "crazy good."
Let's start with your receptionist. The phone was answered quickly and cheerfully. That is so pleasant these days.
We rang about a small but important job on Monday 4 March. It was fixed by the end of the day, by Julien Lopez.
He was very proficient, and took the initiative to check other fittings that may have caused future problems. Julien's personal demeanor towards us was excellent.
We also had Sam fix our solar panel in early February. Same thing. Sam's work was very thorough. He saw things that the initial installer had not fitted. He has a relaxed personality and took away our anxiety.
You are "crazy good" because Wanaka has experienced a building "boom" during the ten years that we have lived here.This has made it difficult to find people to do repairs, yet you seem to manage that. You told us when it would happen and stuck to that arrangement. The pricing was reasonable too. We have been left with such a good feeling of confidence in your company.
Thank you so much for how you operate, and the standards that underpin you and your company.