We require all clients (companies and individuals) to sign and agree to our Terms of Trade before work can commence. All new clients must complete a Client Information Form.
For project work over the value of $35,000, we require a Credit Application to be completed. For service (one-off) jobs, invoices are sent upon completion of the work, with a 7-day payment term. For project or contract work, invoices are sent monthly with payment due on the 20th of the month following.
General Weekday Service Fees:
- Weekday Service / Fault First Hour Fee – Minimum Charge: $135.00
- Evening Call Out 5pm – 8am: $297.50
- Gas Certificate: $90.00
Out of Normal Hours Service Fees:
- Callout Fee between 8am – 5pm (Weekends and Shutdown periods): $297.50
- Statutory Holiday Call Out Fee – First Hour Fee: $1,000.00
Annual Standard Service Fees:
- Standard Air to Water Heat Pump Service – $300.00
- Standard Ground Source Heat Pump Service – $300.00
- Standard Gas Boiler Service – $310.00
- Standard Diesel Boiler Service – $440.00
Any costs associated with remedial repairs or replacement parts outside of the standard service will be charged at our standard labour rate, $100 per hour plus materials and any other associated costs.
All service fees are subject to GST at the standard rate.
