Arrowtown residents experience distinct seasons, especially during the winter months when temperatures can drop significantly making heating a vital part of bringing comfort to local residents. Having used Optum to service and maintain their ageing heating system these Arrowtown homeowners approached Optum needing a more reliable and efficient option. Their heating system was frequently breaking down and was causing alot of frustration for Trevor and Liz. They asked Optum to design a solution for them that would give them peace of mind and future proof their system for years to come.
Optum are preferred installers and partners of Stiebel Eltron and designed a new system based around Stiebel Eltron Geothermal Hydronic Heating Heat Pumps for this project. Optum recommend Stiebel Eltron heating products to our customers as they are market leaders who offer reliable, energy efficient, sustainable products to New Zealand home owners. Installed into Trevor and Liz’s home were the following heating products:
- Stiebel Eltron WPE-I h 230 Premium Geothermal Heat Pump
- Stiebel Eltron DHW Cylinder 400L
- Stiebel Eltron Internet Service Gateway (ISG)
Read on to find out how our customers, Trevor and Liz from Arrowtown, got on with the installation and their new Stiebel Eltron heating system:
Client’s Primary Goal
The primary goal for installing a new heating system was future-proofing their home to ensure consistent heating and hot water availability, while reducing breakdowns and operational costs.
Why Optum?
The client chose Optum Plumbing and Heating because of their reputation as leaders in the field. Their expertise and strong recommendations stood out as key reasons for trusting Optum with this project.
Pre-Project Challenges
Before the installation, the client faced significant challenges with their outdated heating system. High running costs and frequent breakdowns caused constant frustration, particularly due to their need for consistent hot water for heating.
Impact on Daily Life
The unreliable system created ongoing stress, making it difficult to maintain a comfortable and functional household.
Key Requirements
The client prioritised a future-proof solution with minimal risk of breakdowns. They also sought improved efficiency and reliability in their new system.
Collaboration with Optum
The Optum team maintained excellent communication throughout the project. Their friendly and professional approach ensured the client felt supported at every stage.
The Solution
The newly installed heating system delivered on all the client’s initial goals, providing consistent and reliable performance.
Client’s Satisfaction
The client particularly appreciated the peace of mind that came with knowing their new system would perform more efficiently than the previous one.
Measurable Benefits
Since the installation, the client has experienced reduced energy bills and improved comfort levels throughout their home.
Overall Impact
The new system eliminated frustrations caused by breakdowns, resulting in a much-improved household environment.
Customer Experience
The client described their overall experience with Optum as exceptional. “From start to finish, the team’s expertise, communication, and professionalism exceeded expectations.”
Recommendation
When asked for advice to others considering a similar project, the client stated:
“We would have no hesitation recommending Optum Plumbing and Heating to install a heating system in your residence.”
Testimonial
Right from the start, when we were having issues with our original system, Optum Plumbing and Heating provided us with the option that would best suit our existing house layout. Once we accepted their quote for a new heating option, they were on the mark straight away and kept us in the loop regarding the delivery of units. They promptly installed the new units in a very short time span so that we could still have hot water during the installation. The staff and other contractors that installed our units were very friendly and neat in their work. Overall, Optum Plumbing and Heating provided the answer to our heating issues.
If you are looking for expertise and a thoughtful approach to help you deliver a future-proof, cost-effective, and reliable heating solution tailored to your needs, contact us at Optum Plumbing and Heating for advice and support.
Call Us: 03 443 5718
Email: admin@optum.co.nz